- Are you passionate about delivering exceptional onboarding experiences? Lead new clients through their journey, setting them up for outsourcing success with a world-class experience.
- Ready to drive client satisfaction? Mentor a high-performing team, ensure seamless onboarding, and contribute to long-term client retention.
- Looking for a rewarding role in client success? Join a proactive, strategic, and results-driven team committed to operational excellence.
Key Responsibilities:
- Onboarding Support: Guide and support clients through their onboarding journey to ensure a seamless transition.
- Client Accountability: Motivate and hold clients accountable for tasks and deadlines critical to their success.
- Communication Excellence: Respond promptly to client emails and texts, addressing inquiries and resolving issues.
- Admin Oversight: Manage administrative tasks for the onboarding team, ensuring accuracy and timeliness.
- Data Management: Maintain accurate client accounts within the CRM system.
- Process Improvement: Identify tasks for automation or outsourcing to streamline operations.
Requirements:
- Knowledge & Experience:
- Strong understanding of customer service practices and onboarding processes for VIP clients.
- Familiarity with Outsourced Doers' product offerings (to be gained within 30 days).
- Expertise in customer issue resolution and business process optimization.
- Skills:
- Exceptional written and verbal communication skills.
- Highly organized with the ability to multitask and prioritize effectively.
- Confident and professional communicator with active listening and presentation skills.
- Proficiency in tools such as Infusionsoft CRM, Asana, Zoom, and Google Drive.
- Strategic mindset with a problem-solving approach to decision-making.
- Ability to motivate and keep clients accountable with a positive attitude.
- Attributes:
- Resilient, resourceful, and results-driven.
- Passionate about delivering outstanding client experiences.
- Proactive thinker with a strong focus on growth and team collaboration.
- Experience:
- At least 2 years in client success or customer experience roles.
- Hands-on experience with high-touch onboarding processes.
About Outsourced Doers:
Outsourced Doers is one of the world’s fastest-growing providers of Digital Marketing Virtual Assistants. We’re committed to helping entrepreneurs thrive through exceptional onboarding experiences and strategic support.
About the Role:
As an Onboarding Associate, you will lead new clients through a seamless onboarding process, ensuring their success in outsourcing. This role focuses on delivering exceptional client experiences, mentoring Onboarding Managers, and optimizing procedures to drive retention and satisfaction. You’ll manage client journeys, maintain accurate records, streamline processes, and support the onboarding team, contributing to the company’s growth and profitability.
Benefits:
- Make an Impact: Directly contribute to client satisfaction and long-term retention.
- Career Growth: Be part of a dynamic company with abundant growth opportunities.
- Work-Life Balance: Enjoy a supportive and flexible work environment.
Apply Now to lead exceptional client onboarding experiences with Outsourced Doers!